Shipping policy
Thank you for shopping with Tozeno.shop. We are committed to getting your order to you safely and as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or major holidays. During busy periods, promotions, or holidays, processing may take a little longer.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Shipping Times
Estimated delivery times are:
- United States: 5–10 business days
- International Orders: 7–20 business days
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, weather, holidays, customs, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery address and the items in your order.
From time to time, Tozeno.shop may offer free shipping promotions or other shipping discounts. Any applicable offer will be clearly displayed on our website.
Order Tracking
Once your order has shipped, you may receive a tracking number by email.
Please allow 24–72 hours for tracking information to become available after your order has been shipped.
Delayed or Lost Packages
Tozeno.shop is not responsible for delays caused by shipping carriers, customs, weather, incorrect addresses, or other circumstances beyond our control.
If your package appears to be delayed or lost, please contact us and we will do our best to assist you.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your purchase.
If you provide an incorrect or incomplete address and the order has already shipped, we may not be able to change the delivery address. Additional shipping charges may apply if a package is returned and needs to be reshipped.
International Orders
International customers may be responsible for customs duties, import taxes, or other fees charged by their country's customs authorities.
These fees are not included in the purchase price or shipping charges unless specifically stated at checkout.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged package and product.
We will review the situation and work with you to find an appropriate solution.
Contact Us
If you have any questions about your order or our shipping policy, please contact us through our website's contact page.
Tozeno.shop
We appreciate your business and thank you for shopping with Tozeno.shop!